PART A: General Terms and Conditions (T&C)

1. Introductory provisions

These GTC govern the relationship between the seller and the buyer in the sale of flowers, gift boxes, food and flower subscriptions through the online shop www.elario.cz.

Seller: Elario, s.r.o. Registered office: Nademlejnská 1067/10, Hloubětín, 198 00 Prague 9 Company ID (IČO): 23734507 Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 432035.

E-mail: kvetiny@elario.cz | Phone: +420 775 556 228

2. Nature of the goods and orders

Flowers: Flowers are living material subject to rapid deterioration. Photos are for illustration only; the final arrangement may differ slightly depending on the season while keeping the same style and value.
Food: Chocolates and pralines are supplied in sealed hygienic packaging.
The purchase contract is concluded when the seller confirms the order.

3. Delivery terms

The buyer is responsible for ensuring that the recipient can be reached at the time of delivery.
If the recipient cannot be reached and the goods cannot be handed over to someone else (e.g. a neighbour), the goods are returned to the shop. Repeated delivery is charged.

4. Withdrawal from the contract and complaints (consumer)

4.1 Right of withdrawal. A consumer has the right to withdraw from a distance purchase contract without giving a reason within 14 days of receiving the goods (in the case of several deliveries, of receiving the last one). The consumer sends the withdrawal to kvetiny@elario.cz or by post to the seller’s address; the consumer may use the form set out in Article 4.4. The consumer must return the goods no later than 14 days after withdrawing, unused, undamaged and, where possible, in the original packaging; the costs of returning the goods are borne by the consumer. The seller will refund the price paid within 14 days of receiving the returned goods (or of the consumer proving that the goods have been sent back), using the same method by which the payment was received. The consumer is liable for any diminished value of the goods resulting from handling them in any way other than is necessary.

4.2 When withdrawal is not possible (Section 1837 of the Czech Civil Code). A consumer cannot withdraw from the contract without giving a reason for:

Perishable goods: cut flowers, bouquets, flower boxes, amaryllis and other living plants, potted plants, wreaths, candle holders and decorations made of living or natural materials.
Goods made to the consumer’s specification: labels and tags with a logo or message, and decorations and arrangements made to order according to an individual quotation.
Sealed goods that are not suitable for return for hygiene reasons if the packaging has been opened: chocolates, pralines, truffles and boxed chocolates.

4.3 Complaints. Please make a complaint about flowers within 24 hours of receipt by e-mail to kvetiny@elario.cz, with a description and a photo; complaints based on natural wilting will not be accepted. Rights arising from defective performance for other goods are governed by law (for a consumer, 24 months from receipt); please make such a complaint by e-mail or at the shop at Korunní 1038/99, Prague 3. Other goods (e.g. non-living and artificial decorations, prosecco in sealed packaging) may be returned under Article 4.1.

4.4 Model withdrawal form. “I hereby give notice that I withdraw from the contract for the purchase of the following goods: … Order number: … Date ordered / received: … Consumer’s first name and surname: … Address: … Date: …” Please send the form to kvetiny@elario.cz.

4a. Business customers. If the buyer is a business (entrepreneur), the provisions on withdrawal from the contract without giving a reason (Article 4.1) do not apply to them. Goods may be returned only by prior agreement. Made-to-order goods (labels with a logo, decorations made according to a quotation) are non-returnable. Visible defects in flowers and damage in transit must be reported within 24 hours of receipt by e-mail with a photo. Invoices are payable within 14 days unless agreed otherwise.

5. Flower subscription

5.1 Subject. The flower subscription is a prepaid service under which the seller delivers one seasonal bouquet of the chosen size to the recipient once a month for the agreed period (3, 6 or 12 months). The composition and colours of each bouquet are chosen by the florist according to the season and the availability of flowers. The seller will take the recipient’s wishes (favourite colours, flowers they do not like) into account where possible.

5.2 Price and payment. The price of the subscription is paid in a single payment in advance and includes delivery within Prague. The subscription does not renew automatically.

5.3 Voucher and activation. After payment, the buyer receives a voucher with a code by e-mail. The recipient activates the voucher within 3 months of purchase on the seller’s website, by phone or in person at the shop. When activating, the recipient enters their contact details, delivery address and the month from which they wish to receive bouquets. If the voucher is not activated within this period, the seller will convert it into a gift voucher for the amount paid, valid for 12 months and redeemable for the seller’s goods. A gift voucher that is not used within its validity period expires without compensation.

5.4 Delivery. Bouquets are delivered to an address in Prague, or the recipient collects them in person at the shop at Korunní 1038/99, Prague 3. Before each delivery, the recipient receives a text message with the delivery date and time, which can be changed no later than 24 hours in advance. If the recipient cannot be reached at the agreed time, the bouquet is returned to the shop, where it can be collected within 2 working days; after that, the entitlement to that bouquet expires. Repeated delivery is charged according to the current price list (189 CZK, delivery at a specific hour +49 CZK).

5.5 Message. The buyer’s message is enclosed with the first bouquet.

5.6 Withdrawal from the contract. A consumer may withdraw from the subscription contract without giving a reason within 14 days of its conclusion, provided the voucher has not yet been activated. The seller will refund the price paid within 14 days of withdrawal. If a bouquet has already been delivered at the recipient’s request, a proportionate part of the price will be deducted from the refund.

5.7 Complaints. Complaints about individual bouquets are governed by Article 4.

PART B: Personal data protection (GDPR)

This document informs you how we handle your personal data in accordance with the GDPR.

1. Data controller

The controller is the company Elario, s.r.o. (identification details above).

2. What data we process and why

To process your order: First name, surname, address (including delivery address), e-mail and phone number. This data is necessary for the performance of the contract.
Recipient details: If you send flowers to someone else, we process their name, address and phone number solely for the purpose of delivering the gift.
Recipient data for subscriptions: We process the name, phone number, delivery address and flower preferences for the purpose of delivering bouquets and sending text messages with delivery dates, for the duration of the subscription.
For legal purposes: We keep invoice data as required by the Accounting Act.
Marketing: If you give us your consent, we may use your e-mail address to send you news from Elario. You can unsubscribe at any time.

3. Who has access to the data?

We only share your data with those who help us complete your purchase:

Carriers (so they know where to deliver the flowers).
Payment gateway providers and accounting advisers.
The operator of the online shop platform and e-mailing tools.

4. Your rights

You have the right to request access to your data, its correction or erasure, or to object to its processing. Send your requests to kvetiny@elario.cz.

PART C: Out-of-court dispute resolution

Consumers have the right to out-of-court resolution of disputes arising from a purchase contract through the Czech Trade Inspection Authority (www.coi.cz).

These terms are valid and effective from 30 October 2026.